TERMS & CONDITIONS

PRODUCT DISCLAIMER

• KATXI distributes products from several Colombian brands.
• Products are not manufactured by KATXI.
• KATXI is not responsible for adverse reactions caused by misuse or allergies.

SHIPPING RESPONSIBILITY

• Customers are responsible for monitoring tracking information after delivery.
• KATXI is not responsible for lost or stolen packages after delivery confirmation.

INCORRECT SHIPPING INFORMATION

• If the customer provides an incorrect address, reshipping fees may apply.

ORDER MODIFICATIONS

• Orders cannot be modified after dispatch.

DAMAGED PRODUCTS & GUARANTEE

• Claims must be reported immediately with photos after opening the package.
• If approved, KATXI will provide return instructions and cover shipping costs for verified damaged items.